Shipping & Refund Policy

SHIPPING AND REFUND POLICY

1. Shipping Method

1.1 BobGO Partnership: At Something Old Something Chic (SOSC), we prioritize your satisfaction and the safety of your purchased items. We have chosen to partner exclusively with BobGO for all our shipping requirements. Within this partnership, our primary merchant for courier services is The Courier Guy.

2. Packaging

2.1 Excessive Packaging: We believe that the preservation of the items you purchase is paramount. As such, we take a unique approach where we rather package items excessively to ensure they are safeguarded during the transportation process.

2.2 Multi-box Shipping: In our commitment to ensuring the safety of your items, we may opt to split your items into multiple boxes rather than overpacking a single box. This decision is made based on the nature and size of the items ordered.

2.3 Packaging Materials: We utilize a range of protective packaging materials, including bubble wrap, to ensure that every item is insulated and secure. Furthermore, our packages are labeled with "fragile" stickers to signal to handlers the delicate nature of the contents within.

3. Shipping Liability

3.1 Transfer of Responsibility: Once packages leave the premises of SOSC, the items are no longer within our direct control. At this juncture, the responsibility for the safe delivery of your items rests with the shipping company.

3.2 Damage Claims: Should you receive items that have suffered severe damage during transportation, we advise you to promptly engage with the shipping firm. They will undertake an investigation to ascertain the cause of the damage. While we do everything in our capacity to ensure your items are packaged securely, the risk associated with shipping ultimately lies with the buyer.

3.3 Refund Policy: At SOSC, we take pride in the accuracy of our product descriptions and the quality of items we offer. Refunds will be issued only in circumstances where we are directly at fault. We do not offer refunds for items that are broken during transportation. In such cases, grievances should be directed to and resolved by the shipping firm.

4. Adherence to Guidelines

4.1 Shipping Standards: SOSC abides by the guidelines set forth by The Courier Guy and maintains a strict adherence to various other industry standards, tailored to the specific types of products we ship. This ensures that our packaging and shipping methods are both efficient and protective.

5. Contact

5.1 Queries and Feedback: Should you have any questions regarding our shipping and refund policy, or if you need assistance with a shipping-related issue, please do not hesitate to contact us through our website's designated communication channels.

We encourage our customers to familiarize themselves with our shipping and refund policies to ensure a seamless shopping experience. Your trust is vital to us, and we are always here to support and assist you in every step of your journey with Something Old Something Chic.

6. No Return Policy

6.1 Product Satisfaction: At Something Old Something Chic (SOSC), we make every effort to ensure that our product listings are thorough, transparent, and detailed. This is done to give our customers a comprehensive understanding of what they are purchasing.

6.2 No Returns for Dissatisfaction: Due to the unique nature of our items, which often include antiques, collectibles, and home décor, we do not accept returns if a customer is simply dissatisfied with their purchase. We urge customers to review product descriptions meticulously before making a purchase to ensure they are fully informed about the item's condition and characteristics.

6.3 Refunds – SOSC Fault Only: Refunds are exclusively issued in scenarios where SOSC is directly at fault. An example of this would be if an item is damaged by us during the packaging process. In such cases, customers will be eligible for a refund or a suitable resolution.

6.4 Communication: If customers believe there's an error on our part, we encourage them to get in touch with us promptly. We will review the situation and provide a solution if it is determined that SOSC is at fault.

Please ensure you read and understand our No Return Policy in conjunction with our Shipping and Refund Policy. Your satisfaction is important to us, and we aim to address any concerns with integrity and clarity.